40-Day Return Window
For eligible retail pearl jewelry orders, you may request a return within 40 days after delivery. Items should be unused, unworn, undamaged and returned with original packaging and any included accessories or documents.
Contact us before sending anything back. Returns sent without prior approval may not be accepted.
Return Shipping
Preference Returns
If the item is returned because of personal preference, wrong size choice, or change of mind, the customer is generally responsible for return shipping.
Our Error
If the item is defective, damaged in transit, or different from the confirmed order, we will help arrange a replacement, repair, refund or other solution.
Damaged, Defective or Wrong Items
Please contact us within 7 calendar days after delivery if your order arrives damaged, defective or incorrect. Include your order number, clear photos of the packaging, product and issue, and a short description of the problem.
If the issue is confirmed, we may offer replacement, repair, partial refund, full refund or another reasonable solution depending on the product and order type.
Wholesale, Samples and Custom Orders
Wholesale pearls, sample lots, drilled pearls, matched pairs, current-batch supply, OEM/private-label items and custom jewelry may have different return conditions because they are selected, processed or prepared according to buyer requirements.
Before paying for a wholesale or custom order, confirm specifications, photos, videos, quantity, drilling, matching and acceptable natural variation. Natural differences in luster, shape, surface, color and size are normal for cultured pearls and are not automatically considered defects.
Refund Timing
After an approved return is received and inspected, we will notify you whether the refund is accepted. Approved refunds are generally processed within about 10 business days, but your bank, card issuer or payment provider may need additional time to post the funds.
Repair and After-Sales Support
For eligible finished pearl jewelry, MJ Pearls may provide limited repair support for issues reported within one month after delivery. Repair availability depends on the item, material, damage reason, parts availability and destination.
Start a Return
Email [email protected] or contact WhatsApp +86-167-1024-3572. Include your order number and photos if relevant.