Free Worldwide Shipping
Standard online orders eligible for free shipping have no additional shipping charge at checkout.
Customs duties and taxes may be included where supported by the shipping route and order type. For wholesale, high-value, special handling or destination-specific shipments, final shipping and customs handling should be confirmed during quotation.
Shipping and Fulfillment
Most ready-to-ship items are prepared within about 3 business days after payment confirmation. Processing may take longer for matching, drilling, certification, custom jewelry, private-label packaging or current-market sourcing requests.
If an item is temporarily unavailable, backordered, or requires batch confirmation, we will contact you before shipment.
Estimated Delivery Time
Business days is the typical dispatch target for ready stock.
Days is the usual international delivery estimate for many destinations.
Days may apply to some countries, remote regions or customs-sensitive routes.
Delivery time depends on destination, local postal efficiency, customs clearance and courier capacity. Delivery estimates are not a guaranteed arrival date.
Tracking Information
Once an order is packed and shipped, tracking information will be sent by email or shared through the agreed communication channel. For wholesale orders, tracking may be provided after the parcel is accepted by the courier.
Lost Shipments
If tracking shows no movement or you believe your package is lost, contact us as soon as possible. We will help check with the courier and may ask you to contact your local post office or delivery provider.
Claims should be submitted within 7 calendar days after the estimated delivery date. If the shipping address was correct and the courier confirms the package was lost, we will help arrange a replacement or other reasonable solution according to the order type.
If tracking shows that the package was delivered to the correct address, reshipment is not automatically covered.
Returned Shipments
If a parcel is returned because it was unclaimed, refused, or the address was incorrect or incomplete, new shipping charges may apply before resending the order.
Contact us immediately if your address needs to be corrected. Once the warehouse or courier has processed the shipment, changes may no longer be possible.
Questions
For shipping support, contact [email protected] or WhatsApp +86-167-1024-3572.